Refund, Return, Cancellation & Shipping Policy

Please review the following policies regarding order cancellations, preorders, returns, exchanges, shipping, and refunds before completing your purchase.

Order Cancellations

Orders that have not yet been processed for shipment may be canceled upon written request.

Approved cancellations are subject to a 5% processing/restocking fee to cover payment processing and other order-related costs.

Once an order has been processed for shipment, it cannot be canceled.

Shipping and handling charges are non-refundable.

Preorders

Some Run Motivators products, including event and challenge rewards, may be offered for preorder before they are manufactured or available for shipment.

Estimated production, arrival, and shipping dates are estimates only and are not guaranteed. Manufacturing delays, freight delays, customs processing, carrier delays, and other circumstances outside the control of Run Motivators may affect these dates.

Preorders may be canceled upon written request at any time before the order has been processed for shipment. Approved preorder cancellations are subject to the standard 5% processing/restocking fee.

Once a preorder has been processed for shipment, it can no longer be canceled.

A change or delay in an estimated production, arrival, or shipping date does not alter this cancellation policy.

If an order contains both in-stock and preorder merchandise, items may ship together or separately depending on product availability and fulfillment requirements.

Returns & Exchanges

We accept returns or exchanges of unworn clothing items in their original condition with original tags and packaging.

Return or exchange requests must be initiated within 5 calendar days of delivery, beginning on the date carrier tracking first shows the package as delivered.

Once a return or exchange has been authorized, the item must be shipped back to Run Motivators within 5 calendar days of authorization.

Exchanges must be authorized in advance so we can confirm that the requested replacement item or size is available.

Approved voluntary returns are subject to a 5% processing/restocking fee.

Items returned without prior authorization, outside the stated return period, without original tags or packaging, or otherwise not meeting the requirements of this policy may be refused or, at our discretion, accepted subject to a 20% restocking fee.

Shipping and handling charges are non-refundable. Return shipping costs are the customer's responsibility unless Run Motivators shipped an incorrect item or the item arrived damaged or defective.

Final Sale & Non-Returnable Items

The following purchases are final sale and are not eligible for return, refund, or exchange once shipped:

• Sale and clearance merchandise

• Personalized or customized merchandise

• Items that have been worn, used, washed, altered, or damaged after delivery

Failure to participate in, begin, or complete a virtual event or challenge does not make an event registration or challenge reward eligible for a refund or return.

This final-sale provision does not prevent an otherwise eligible unshipped order from being canceled in accordance with the Order Cancellations and Preorders sections above.

Damaged, Defective or Incorrect Items

If you receive an incorrect item or an item that arrives damaged or defective, please contact Run Motivators within 5 calendar days of delivery.

We may request photographs of the merchandise, packaging, shipping label, damage, or other relevant information so that we can document the issue and determine the appropriate resolution.

If Run Motivators confirms that an incorrect, damaged, or defective item was received, we will provide an appropriate replacement, refund, or other resolution at no additional shipping cost to the customer.

Shipping & Delivery

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier and is subject to the carrier's delivery procedures and tracking information.

Delivery dates and transit times provided by Run Motivators or a shipping carrier are estimates and are not guaranteed.

Packages Marked as Delivered

If carrier tracking shows that a package was delivered, Run Motivators considers the order successfully delivered. We do not refund or replace packages that the shipping carrier has confirmed as delivered.

If you cannot locate a package that is marked delivered, please check with household members, neighbors, and other possible delivery locations and contact the shipping carrier directly for assistance.

The shipping carrier is responsible for investigating the delivery and may have access to additional delivery information that is not available to Run Motivators.

Packages Not Delivered

Occasionally, packages may experience significant carrier delays or become lost in transit.

For domestic orders, if tracking does not show successful delivery within 30 days of the shipment date, please contact us. We will reship the order at no additional charge. If the original item is no longer available, we will issue a refund for the unavailable item instead.

For international orders, the same policy applies if the package has not been successfully delivered within 60 days of the shipment date.

All claims for packages that have not been delivered must be submitted within 90 days of the shipment date.

Shipping carriers retain tracking information for a limited period of time, and tracking records may no longer be available after an extended period. For this reason, Run Motivators cannot investigate, replace, or refund orders reported as undelivered more than 90 days after the shipment date.

Replacement shipments are subject to product availability. If an identical item is unavailable, Run Motivators may issue a refund rather than provide a substitute.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order, and again on your order confirmation email to confirm the address was entered correctly at checkout.

Run Motivators is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer.

If you discover an address error before your order has been processed for shipment, please contact us as soon as possible. We will make reasonable efforts to update the address, but we cannot guarantee that changes can be made once fulfillment has begun.

Packages returned to Run Motivators because of an incorrect or incomplete address, refusal of delivery, failure to claim the package, or another customer-related delivery issue may be reshipped at the customer's expense.

Original shipping charges are non-refundable.

If the customer chooses not to have an eligible returned package reshipped and requests a refund in writing, any approved refund will be subject to the applicable processing/restocking fee and will not include original shipping charges.

International Orders

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or carrier. These charges are not included in the purchase price or shipping charges paid to Run Motivators.

Customs duties, taxes, brokerage fees, and other government- or carrier-imposed import charges are non-refundable by Run Motivators.

Delays caused by customs processing, inspections, import requirements, or other circumstances outside the control of Run Motivators do not qualify an order for a refund unless the package otherwise qualifies under the Packages Not Delivered provisions of this policy.

Refund Processing

Please allow up to 5 business days after Run Motivators receives and inspects an authorized return for the refund to be processed.

For approved cancellations of orders that have not shipped, please allow up to 5 business days for Run Motivators to process the cancellation and initiate the refund.

Refunds are issued to the original form of payment.

Once Run Motivators has initiated a refund, additional processing time may be required by your bank, credit card company, or payment provider before the credit appears in your account. Run Motivators has no control over financial institution processing times.

Processing & Restocking Fees

A 5% processing/restocking fee applies to approved voluntary returns and customer-requested order cancellations as described in this policy. This fee helps cover payment processing and other order-related costs incurred when an order is placed and subsequently canceled or returned.

Returns that do not comply with this policy may be refused or may be subject to a 20% restocking fee, at the discretion of Run Motivators.

Processing/restocking fees do not apply when a return or refund is required because Run Motivators shipped an incorrect item, the merchandise arrived damaged or defective, Run Motivators canceled a product or order, or Run Motivators is otherwise unable to fulfill the order.

Contacting Us

All cancellation, return, exchange, damaged-item, and non-delivery requests must be submitted to Run Motivators in writing within the applicable time periods stated in this policy.

Please include your order number and the email address used to place the order so we can locate your purchase and assist you.

By completing a purchase from Run Motivators, you acknowledge and agree to this Refund, Return, Cancellation & Shipping Policy.